Important: Deleting your account is permanent. Once completed, your active bookings, rental history, saved listings, and profile data cannot be restored.
How to Request Account Deletion
You can request account and data deletion using either method below:
Method 1: In-App Deletion (Recommended)
- Open the Rovida app on your Android or iOS device.
- Navigate to Profile → Settings → Account Security.
- Tap Delete Account and follow the on-screen confirmation prompts.
Method 2: Email Request to Support
Send an email from your registered Rovida email address to:
Email Deletion Request (support@rovida.online)What Data Is Deleted
- Your profile information (name, email, phone number, profile photo).
- Authentication tokens, passwords, and sessions.
- Saved favorites, search history, and wishlist items.
- In-app direct messages and chat attachments (unless required for ongoing dispute resolution).
What Data Is Retained (Statutory Exceptions)
Under Indian legal and taxation regulations (including the Income Tax Act, GST laws, and Prevention of Money Laundering directives), certain transaction records must be preserved for statutory compliance:
- Invoices, tax invoices, and financial transaction records (retained for up to 7 years).
- Completed booking records required for safety, fraud prevention, or unresolved dispute audits.
Processing Timeline
Upon verification of account ownership, your deletion request will be processed within 14 to 30 business days. You will receive an email confirmation once the process is complete.